Giovanna
Guest Experience Manager
“I am a lending hand. I make sure that customers get all the attention they need and fully enjoy their holiday.”
The subtle art of hospitality: Giovanna's touch
Publication date: Tuesday 30 September 2025
Reading time: 2 minutes
Some guests arrive at ColorHotel with very specific plans: relaxing by the pool, enjoying a sunset massage and dining on gourmet cuisine before exploring the centre of Bardolino. Others have a more abstract desire: to switch off, breathe and rediscover a rhythm that feels more like their own.
In both cases, it is often during a chat with Giovanna that everything takes shape and guests begin to plan their holiday. Giovanna is our Guest Experience Manager, someone we love very much for her ability to observe and listen.
She welcomes you at breakfast with the smile of someone who has worked at the ColorHotel for eighteen years, yet still has the curiosity of her first day. As you tell her what you feel like doing or what you need, she starts to put it all together.
A walk through the vineyards of Caprino, perhaps with a view of ancient lemon groves. Go on a bike ride through hidden villages such as Campo di Brenzone and Crero, where time seems to stand still. Enjoy an evening at the gourmet restaurant La Veranda del Color, where the perfect menu will surprise your travelling companions.
Everything stems from a precise combination: knowledge of the area, genuine attention and experience. Nothing is standard, nothing is left to chance.
"For me, every guest is a world to discover.
And that's where true hospitality begins."Giovanna
Behind every detail that works, there is someone who has really listened to you. Giovanna prepares you to explore the possibilities.
If you love walking, she will always be able to suggest a new trail. If you want to celebrate something, she will find the perfect way to surprise you or a loved one. If you just want to relax, she'll show you the best place to do so. She is kind and practical, knowing when to step aside yet always there when you ask, 'What shall we do today?'
Every holiday can be special if it is carefully planned.
Book your stay at ColorHotel now. And if you like, tell Giovanna what you dream of taking home with you from this holiday.
